Help Center

A little help for your next step.

Shipping & delivery

Preparation: 2–4 business days. Estimated delivery: 7–15 business days after dispatch.

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Returns & refunds

Request an eligible return within 30 calendar days after delivery.

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Finding your fit

Measure both feet and check the product’s available sizes before ordering.

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Tracking your order

Find your dispatch confirmation or ask us for help with tracking.

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Still need assistance? Email support@macysclub.com with your order number.