The details, made simple.
How long does delivery take?
Preparation generally takes 2–4 business days, followed by an estimated 7–15 business days after dispatch. See our Shipping Policy.
How much is shipping?
Available shipping services, charges, and eligible discounts are shown at checkout before you place your order.
Can I return my shoes?
Eligible returns may be requested within 30 calendar days after delivery. See our Return & Refund Policy for conditions and costs.
How do I choose my size?
Measure both feet and review the product’s available sizes and fit notes. See our Size & Fit Guide.
Can I change or cancel an order?
Email support@macysclub.com as soon as possible. Changes may not be possible after fulfillment starts and cannot be guaranteed after dispatch.
Where is my tracking number?
Check your shipping confirmation email and spam folder. Visit Track Your Order for help.
What if an item arrives damaged or incorrect?
Contact support@macysclub.com promptly with your order number and photographs if available. Keep the item and packaging while we review the issue.